Term of Service

Terms & Conditions

These Terms and Conditions apply to every order placed with winpshop.com (“Website”). We're passionate about our customers and making sure that you're happy and so the following sets out the terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.

Our Contract with you

When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) have been delivered to you. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do, however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the product you need. In the event of these circumstances we will refund you any price you’ve paid to us. We reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances.

Availability

We display our availability on the Website and when you can have an item delivered. Where we display the earliest available delivery day prior to the checkout, postcode restrictions may apply. For the most accurate delivery date to your home, you can enter your postcode when you’re in the checkout.

We deliver thousands of products a week and so we have to rely on a computer system for our stock control. Computers are better than people at this stuff on a big scale but even they occasionally get it wrong. If we get this wrong we will tell you as soon as we know and we will try to sort it out for you.

Website Information

We try to specify accurate dimensions for every product listed on our Website. However, please be aware that the product dimensions do not include any protruding features such as controls and handles etc and product dimensions represent the casing of the product only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However we can't guarantee that the image displayed on a monitor or screen will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.

Customer Reviews

Any customer reviews of the products we sell are the opinions of our customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.

You acknowledge and agree that:

The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our Website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.

We are entitled to change or amend our Website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).

Prices

All the prices we display include VAT and exclude delivery and other services such as disconnection & disposal of your old product, or connection/installation, unless stated specifically on the Website or when you order in-store. You can see further information on our Shipping Policy.

From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product information for pricing. We may also offer delivery and services (including installation) at a reduced rate as part of a promotion. This is subject to availability and can be withdrawn at WINPSHOP's discretion. For example, a promotion offering Free Next Day delivery is only valid whilst we have the capacity to offer Next Day Delivery. This is capped at 5pm in some parts of the UK. Some of our products are not held in stock in our warehouse, and are held by our partners or ordered from manufacturers. These products may not be eligible for any delivery promotions. You’ll be able to see the next available delivery date on each product page on our Website.

Payment

You won't be surprised to learn that you can pay with more or less any type of credit card that can make PayPal payments or you can pay via your PayPal account. This includes Visa, MasterCard, and American Express cards and we do all we can to ensure your details are secure. If there are any problems with receiving payment we'll let you know.

Discount Codes

From time to time we’ll offer discount codes on selected products. Discount codes will be available for limited time with eligible dates clearly visible. They’re also subject to availability and can be withdrawn at any time. Discount codes can only be redeemed on winpshop.com and you can only use one discount code per order. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the discount applied.

Delivery

We offer free delivery to the UK. Unfortunately, we’re currently not able to offer deliveries to outside UK.

It has a phenomenal delivery success rate that we are very proud of and a will to deliver that we cannot fault. Please note that the shipping time frame is estimated. Please note that deliveries coming from different warehouses may not be delivered together.

Delivery of Age-restricted Items

Bladed items, including chainsaws, grass trimmers, hedge trimmers, multi tools and saws, can only be purchased if you are 18 years of age or over. Any product that has a PEGI (Pan-European Games Information) rating can only be purchased by you if you are of the appropriate age, or if the person you are buying the product for is of the appropriate age, to receive and view the content of the title you’ve chosen. If you are underage please do not attempt to order or purchase these products. We complete age verification checks in-store and on winpshop.com orders for bladed and gaming products, and our drivers, if appropriate, also check that delivery recipients are over the appropriate age. We reserve the right not to supply any age restricted products where we reasonably believe that you are below the relevant legal age.

Delivery Limitations

Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions or things like, sporting events which result in closed roads. In this event we'll block any affected dates out of the available delivery calendar. If you've already selected your delivery date and you're affected, we'll contact you as soon as possible to arrange alternative delivery options. We will do what we can, but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.

Unfortunately, on the rare occasions where a delivery is unsuccessful, we're not liable for costs incurred. This might include things like a third party engineer or food deliveries.

There are various delivery options available, depending on your needs and how much you want to pay. These options are set out clearly on the checkout page before you place your online order. If you’re shopping in-store, our colleagues will explain the available delivery options before you complete your order.

Track Your Order

Track Your Order allows you to view a live estimated delivery window, an interactive map of where we’re up to and how many deliveries we’re making before we get to you. You can use Track Your Order to change your delivery date and request another invoice should you need it.

For certain smaller items delivered by WINPSHOP Logistics, you can ask us to leave your order in a safe place or with a neighbour if you’re not going to be in. You can also send us additional instructions if you need to. Please note that WINPSHOP will not take any responsibility for any lost or stolen goods.

Pre-Ordering a Product

  • Pre-order terms apply alongside and in addition to our terms and conditions of sale.
  • A pre-order product is a product that has not yet been released. By pre-ordering, you are paying for and reserving yourself a product for launch day.
  • Payment for your pre-order is taken when you place the order.
  • Where possible, a pre-released order will be shipped to you so that you may receive it on the release date. When you get to the checkout, you will be able to select a delivery date that suits you, starting from the day of release. Release dates are set by the manufacturers and are subject to change. We are not liable for any changes to a pre-release date that has been advertised by us.
  • Normal refund rules apply to pre-order products.
  • Pre-order products are subject to availability.

Cancellation

If you're not happy with your product or you’ve simply changed your mind, you’ll need to let us know within 30 days of delivery to receive a refund. We’re happy for you to unpack the product and have a proper look at it. However, if you have used the product or had it washed or torn, we may not be able to sell it to someone else. This means that where the value of the product is reduced by your use, we may only make a partial refund, or charge you for the reduction in value. If you have not used the product and it is returned to us in the original packaging, you will receive a full refund. Your refund will be made within 14 days of collection of the product(s).

To cancel a product and request collection please contact us via email or phone. We'll send you a FREE RETURN LABEL so that you can return it at our shipping partner’s office free of charge within a reasonable time from when you cancel and on a day that suits you. We’ll also refund you the cost of delivery. Our 30 day cancellation policy also applies to any additional products you may have ordered

Our Liability To You

Here at WINPSHOP, we strive to deliver a great service to every customer. We also like to be honest and fair in all we do, so we acknowledge that sometimes mistakes happen. If a circumstance arises where we are accountable for a mistake, we want to ensure that we take full responsibility.

Please check our Return and Refund Policy for more information about our responsibility boundary.

Information About Us and How To Contact Us

winpshop.com is operated by WINPSHOP in UK. Our office is at:

WINPSHOP Retail Limited
35 Whitechapel, Liverpool, L1 6DA, UK

If you have any questions, you may be able to find some answers in our FAQ’s. Our intention is to give you all of the information you need so you never need to call us. However, if you want to check something, change something, ask a question or simply find out about life in general then please contact us at:

  • 35 Whitechapel, Liverpool, L1 6DA, UK
  • Sunday + Monday: Closed
    Tuesday - Friday: 10am - 6pm
    Saturday: 10am - 5pm
  • (501) 791-1673

Alternatively, you can email us on support@winpshop.com or write to us at the address given above.

How We May Use Your Personal Information

We will use the personal information you provide to us to:

  • Supply and deliver the products. Process your payment for such products. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
  • You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.
  • Telephone calls may be recorded for training and monitoring purposes.
  • If you attempt to make payment but there is an error or delay in processing, we may use this information submitted to contact you to complete your order.

General

The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.

Complaints

If you have a complaint about winpshop.com or an WINPSHOP branded concession you can contact us as follows:

By writing us a letter:

winpshop.com
·  35 Whitechapel, Liverpool, L1 6DA, UK

  • Sunday + Monday: Closed
    Tuesday - Friday: 10am - 6pm
    Saturday: 10am - 5pm
  • (501) 791-1673

By emailing us on support@winpshop.com and we'll get back to you within 48 hours.

You may also be eligible to lodge your complaint to EU Online Dispute Resolution platform - www.ec.europa.eu/consumers/odr.